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Agent Debit Memo Policy

Agent Debit Memo Policy

Gulf Air (GF) uses multiple distribution channels for its fares, cargo, and ancillary products to cover the widest reach and provide convenience to potential passengers. This process entails allowing travel agents around the world access to GF’s inventory through multiple Global Distribution Systems (GDS). The nature of this open exposure to GF’s inventory imposes risks of abuse and causes large revenue losses. Accordingly, these Procedures and Guidelines list and define the revenue violations that Gulf Air will inspect for, and issue ADM against. 

In line with IATA resolution number 850m addressing the issuing and processing principles of the Agency Debit Memos (ADMs) and, IATA resolution number 830a addressing the consequences of violation of ticketing and reservation procedures, and IATA resolution number IATA 824 listing the passenger sales agency agreement terms and conditions, GF hereby issues this ADM Procedures and Guidelines to list and define the revenue violations that will be inspected and charged by ADMs
a) For BSP Agents, an ADM is issued through the Bank Settlement Plan (BSP) link:

  • within nine months from the last travel date for Fare & Tax Violations, and 
  • Within nine months from the date of refund for Refund Violations. GF reserves the right to claim any dues beyond this period (i.e. nine months) outside the BSP, and agree with the Agent on the best settlement method. 
b) For non-BSP Agents, GF is not restricted to a time frame within which a violation may be disputed or an ADM (or Manual Invoice) issued.
c) Manual Invoices will be sent to the respective non-BSP Agent through their respective GF Local Office.
d) GF may issue more than one ADM per ticket in cases where different violations are reported for the same ticket. In such cases each ADM will specify the nature of violation and the relevant adjustment.
e) If an IATA agent is issuing tickets on behalf of non IATA agent, the ticketing agent would be liable for any abuse/violations and any related ADMs will be raised to the applicable ticketing agent

 

Different violations (Fare, Tax & Refund Violations) are inspected by GF and consequently ADMs are issued. These violations include, but are not limited to;

  • Unreported tickets
  • Pricing variances
  • GDS / Booking abuses and noncompliance practices with fare rules and general conditions regardless of whether the ticket is priced manually or through the applicable system. regardless of whether the ticket is priced manually or through the applicable system.

 

GF Reserves the right to reduce the minimum value for raising an ADM in case of frequent under-payments by an agent, or established conditions where abuse or neglect is obvious.

GF reserves the right to make changes to this policy. In such case, the changes will be published on GF’s public portal and the BSP link.

This ADM Procedures and Guidelines applies on IATA and non-IATA agents.

A non-refundable, non-reversible administrative fee of USD 15 will be imposed per ADM.

GF will allow the agents 15 calendar day grace period to review the documentation. Then ADM is automatically confirmed in case of no reply.

BSP and non-BSP Agents must justify and provide proper supporting documents when disputing an ADM.

Any unjustifiable or unclear dispute reason submitted will be rejected by GF. If any further clarifications or details related to the issued ADM are required, the Agents may contact their respective GF Local Office.

The above Procedures and Guidelines are effective from 1st April 2019.

Please action accordingly and advise all under your control.

Appendix A. Name Change Policy


Gulf Air permit amendments to titles (e.g. Mr to Mrs) and name corrections due to genuine spelling mistakes (up to 3 characters). Such changes are free of charge.

The count of 3 characters is a combined total and should not be understood as 3 characters each for the first, middle and last name.

All other name corrections listed below will incur a fee of US $100.

  1. Change of maiden name to married name (or vice-versa) Example: SMITH/SARAH MS to JONES/SARAH MRS.
  2. Shortened/nick name to full name Example: ABDULLA/MOHD MR to ABDULLA/MOHAMED MR.
  3. Addition of middle name Example: SMITH/STEVEN MR to SMITH/STEVEN JAMES MR.
  4. Addition of surname Example: JAMES/STEVEN MR to SMITH/STEVEN JAMES MR.
  5. Complete/partial name change for the same passenger with proof from authorities Example: JAMES/DAVID MR to JACKSON/MARTIN MR.

Gulf Air FalconFlyer members with either Black or Gold status will be permitted to make the above changes without charge.

 

Note:

  • Request should be received no later than 24hrs before departure.
  • Only one change is permitted.
  • A copy of the passenger’s passport and other applicable documents should be submitted.
  • The request must be for the same passenger on the ticket. Name swapping is not permitted.
  • Name corrections must be followed by the reissuance of E-tickets. The USD $100 fee should be reflected in the tax code as DV.
  • Applicable on Gulf Air operated and marketed flights.
  • If the booking involves any other airline, current booking has to be cancelled and a new booking has to be made with the correct name in the available booking class. Fare difference may apply.

List of GDS/Booking Violations: